Shipping policy


 


BBChan! Shipping Policy

Welcome to BBChan! We are dedicated to bringing our distinctive Korean-Japanese fusion banchan directly to your doorstep or making it available for convenient pickup at our store. Below are the details of our shipping policy to ensure a smooth and enjoyable experience with your order.

Order Processing Time

  • Orders are processed within 1-2 business days. Processing includes preparing, packaging, and scheduling your order for shipment or pickup.

Delivery Options

Island-Wide Delivery

  • We offer delivery services across Singapore to ensure that no table goes without BBChan's gourmet banchan.
  • Delivery occurs within 2-3 business days after your order has been processed.
  • Deliveries will be made between Mon - Thurs in the week.

Pickup Option

  • For those who prefer to collect their orders in person, we offer a convenient pickup option from our store. You will be notified via email when your order is ready for pickup, typically within 1-2 business days of placing your order.

Shipping Fees

  • Our shipping policy is designed to be straightforward and customer-friendly. Specific rates and any applicable fees will be clearly indicated at checkout based on your selected delivery option or pickup.

Special Areas Delivery

  • Please note, while we strive to maintain consistent rates across Singapore, deliveries to certain areas may incur additional costs due to higher logistics expenses. These areas are clearly identified during the checkout process.

Tracking Your Order

  • For delivery orders, a tracking number will be provided via email once your order has been dispatched. This allows you to monitor the progress of your shipment directly.

Contact Information

  • For any questions related to your order or our shipping policy, please reach out to us at bbchankitchen@gmail.com . Our customer service team is eager to assist you.

Our Commitment

  • At BBChan!, we are committed to ensuring that our delicious banchan reaches you in the best condition and as quickly as possible. We value your support and look forward to serving you.

Thank you for choosing BBChan for your gourmet banchan experience. We are excited to be a part of your culinary adventures!